Job Centres administering Universal Credit

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  • #38141
    chris_angle
    Participant

    I have recently been involved with delivering presentations to our local Job Centre teams on the LHA Changes. All I can say is if they are administering UC then I am very very scared!

    I was double booked, kept waiting, emails were not replied to…and so on. The staff were mainly uninterested, they didn’t know the difference between HB and LHA, didn’t know what DHP was – and they are advising the poor public!!! When I talked about Universal Credit I got blank looks and one group even asked me if it had been decided who was delivering it yet.

    Please don’t let me have to claim it!! :O

    #107429
    Kevin D
    Participant

    [quote=chris_angle]they didn’t know the difference between HB and LHA, [/quote]

    Um, LHA isn’t a separate benefit to HB. It’s a mechanism of rent restriction for HB…

    #107430
    chris_angle
    Participant

    I know but I was just very surprised that they hadn’t even heard of LHA or how it worked – maybe I was just having high expectations that they knew something about what we do?

    #107431
    andyrichards
    Participant

    ….and to be fair also, it looks like the delivery issue isn’t a done deal yet. I do agree though that in my experience JC+ are very uninformed about what is happening. I blame the mushroom style of management they are subjected to – keep them in the dark and feed them ****

    #107432
    chris_angle
    Participant

    [quote=andyrichards I blame the mushroom style of management they are subjected to – keep them in the dark and feed them ****

    I very much got that impression Andy – at some meetings it was almost as if they were a group of schoolchildren – and naughty ones at that! They were allowed to get away with coming in half way through the presentation, eat through it…..call me old fashioned but I find all that bad manners!

    #107434
    John Boxall
    Participant

    I believe that in the old days when it was the DSS or even DHSS Civil Servants were sometimes transferred there as a ‘Disciplinary’ move.

    Perhaps JC+ is just the same?

    Annual income twenty pounds, annual expenditure nineteen nineteen and six, result happiness. Annual income twenty pounds, annual expenditure twenty pounds ought and six, result misery. The blossom is blighted, the leaf is withered, the god of day goes down upon the dreary scene, and—and in short you are for ever floored.

    Wilkins Micawber, Ch12 David Copperfield

    #107435
    andyrichards
    Participant

    A sort of “Russian front” for the public sector?!

    #107438
    John Boxall
    Participant

    [quote=andyrichards]A sort of “Russian front” for the public sector?![/quote]

    I’m not sure that The Russian Front was that bad………..

    Annual income twenty pounds, annual expenditure nineteen nineteen and six, result happiness. Annual income twenty pounds, annual expenditure twenty pounds ought and six, result misery. The blossom is blighted, the leaf is withered, the god of day goes down upon the dreary scene, and—and in short you are for ever floored.

    Wilkins Micawber, Ch12 David Copperfield

    #107442
    Dawnie
    Participant

    what I find sad is that we know more about all this and we aren’t the ones going to be deliviering the benefits!!! ar*e about face or what!

    #107443
    chris_angle
    Participant

    Where’s the like button when you need it? I agree Dawn 🙁

    #107452
    Lee Fearon
    Participant

    [quote=chris_angle]I know but I was just very surprised that they hadn’t even heard of LHA or how it worked – maybe I was just having high expectations that they knew something about what we do?[/quote]

    Chris

    They’re probably demoralised and disaffected, who can blame them.

    Over past years they’ve had to put with office closures and staff cuts in order to facilitate a front/back office split, under which JCP staff have no control over claims processing despite having to face the public.

    If, as expected, the transition to UC doesn’t go as smoothly as planned, (assuming there is a coherent plan hidden away on a top civil servants laptop), the local offices are likely to resemble The Alamo or Fort Apache, the Bronx.

    #107458
    chris_angle
    Participant

    True I suppose Lee – they were telling me that with all the cuts to their temporary staff they are grossly understaffed and struggling to do the day job. I got the distinct impression they are not looking forward to Universal Credit!

    #107460
    Lee Fearon
    Participant

    Chris

    I had a similar experience a couple of months ago when running a welfare reform session for JCP managers.

    Although they were attentive,(as you’d expect from managers,) their lack of knowledge about what was comong tyhreir way was very surprising.

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