LA error overpayments below the lower threshold anybody?

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  • #21104
    mew
    Participant

    Hi

    We are trying really hard to get below our lower threshold for LA error overpayments this year so we are awarded the incentive.

    Is there anyone out there that has already achieved this in previous years or are trying this year. If so I would really appreciate any info on what you have done/are doing.

    So far we have started to suspend claims we think will cause an overpayment at the point of indexing and set low target dates for the types of documents that are likely to cause an overpayment. This has reduced our amount caused due to our delay but the amount caused due to errors seem to have increased. Silly mistakes are being made and I’m not sure how to prevent them.

    We already do our 4% check and I have been checking overpayments created, what else could we do. We are trying to think of a carrot rather than a stick. Any ideas

    Thank you in advance for any information you can give me.

    #4352
    Anonymous
    Guest

    Hi,

    We have managed to scrape under the 40% threshold this year (subject to audit), but the 100% threshold seems insurmountable at the mo.

    We check all overpayments over a certain level to ensure they have been coded correctly. We check 10% of decisions, and we have altered our subsidy training to include an element on the impact of incorrect codings etc. Staff are much more aware now that every action they do on the front end of the system impacts on stuff behind the system.

    We’ve also altered our DIP/Workflow so that potential overpayments are easily identified and action taken (suspending the claim etc).

    We’ve found that by including it within the assessor thinking (ie they are not just calculating benefit, they are affecting stats and subsidy) and following that up with robust checking that it seems to have done the trick.

    04/05 we were miles away from the threshold, 05/06, we scraped under, 06/07 projection indicate that we will get the 40% again.

    If anyone gets the 100% I’d be interested in what else we could do!

    Mark

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