Mandates & Direct Pyts

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    Could I ask what other authorities would do in the following instances:-

    1. Clt 8 weeks+ arrears. Claimant consent not needed to make direct pyt to landlord but is signed mandate necessary so that landlord has agreed to accept direct pyts? Also what about future pyts?

    2. New claim rec’d, direct pyt not requested & clt been in property more than 8 weeks. Should proof that rent up to date be asked for before making pyt to claimant?

    3. Break in entitlement – original claim form has signed mandate but new claim form does not. Is previous one acceptable (same landlord) or new one require to be complete?

    All comments gratefully received.



    (1) Yes. Once payment is made and arrears cleared or reduced you could write to the claimant and ask if they still want the payments to go to their landlord and amend as necessary on reply.

    (2)Again yes.

    (3) This would depend, in my view, on the length of the break in entitlement. If it were only for a small no. of weeks then I would probably stay with the original mandate but if it were months then I’d probably request a new signed mandate. I would, however, request an up to date rent statement before paying anything.

    I hope this is helpful.

    Do I know what I'm doing? The jury's out on that........................


    Thanks Mark, that is what I think too, but there have been inconsistencies amongst staff on these issues so I just wanted other opinions before I rolled out any advice to teams.

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