missing past payment now included in ongoing award

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    Can anyone help. we have a customer who moved address and started a new job. A cheque was sent to her old address for CTC. It was not forwarded on and so was cancelled, but instead of reissuing a cheque the Tax credit people increased her weekly award until 31.03.08 to pay the missing money. Her new claim with us has reduced because of this which seems unfair – she has rung tax credits and they said they didnt realise it would affect other benefits (!!!) and it happens as a matter of course in this scenario. and they wont change what they have done.
    Is there any way we can help? since the regs tell us to use the amount paid?

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