More UC IT woes…?

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  • #46027
    Jon__Blackwell
    Participant

    http://www.computerworlduk.com/news/public-sector/3434658/universal-credit-calculations-will-use-spreadsheets-in-early-rollout/

     

    £500m + spend(so far) but only the  appointment booking part of system will be used in the Pathfinder..

    ..actual UC calculations to be done by spreadsheet(!)

    I liked this quote:-

    "The churn of senior staff is the most visible example of those that can, are distancing themselves rapidly. The suppliers are not breaking ranks as this is potentially a massive cash cow and they need a big success in the public sector and the current administration is keeping quiet as they cannot afford another public sector IT debacle."

    #129733
    Anonymous
    Inactive

    Ahem… the appointment booking system was just the DWP re-using the existing system. I know that because that was what i asked for when i was given that as a design chapter.

    #129745
    nickkeogh
    Participant

    Good grief. Those who do not learn from history are condemned to repeat it. This is turning into one giant lemon isn’t it? No offence to the citrus family.

    #129747
    jamcon
    Participant

    I know there are plenty of times where we moan about our systems, but why are the likes of Civica, Academy and Northgate among the companies chosen to design the system. They have plenty of experience in designing complicated benefit systems that do (mostly) work. Is it because they know how difficult it is and costsed it appropriately, or were they never asked? Is it only large “sexy” companies that ever get a foot in the Government’s door?

    #129750
    John Boxall
    Participant

    Of course I seem to remember several HB systems that either never came off or bankrupted their providers……….

    Annual income twenty pounds, annual expenditure nineteen nineteen and six, result happiness. Annual income twenty pounds, annual expenditure twenty pounds ought and six, result misery. The blossom is blighted, the leaf is withered, the god of day goes down upon the dreary scene, and—and in short you are for ever floored.

    Wilkins Micawber, Ch12 David Copperfield

    #129760
    Anthony Sandys
    Participant

    Maybe it’ll be an agile spreadsheet 😉

    #129766
    Anonymous
    Inactive

    To be honest, when i worked there i found the whole Agile philosphy to be a massive hindrance that was the root cause of much of the problems and delays on the programme.

    #129777
    elainewhittaker
    Participant

    Extract from parliamentary debate 12 March.

    Universal Credit
    Stephen Timms: To ask the Secretary of State for Work and Pensions pursuant to the answer of 12 December 2012, Official Report, column 387W, on universal credit, which parts of the universal credit programme are currently using agile, rather than waterfall, software techniques; and in what circumstances agile techniques are regarded as appropriate for developing software for the programme. [147495]

    Mr Hoban: In a programme as complex as universal credit, which includes new IT developments and changes to existing IT assets, both agile and waterfall methods may be appropriate at different times. As examples, initial development used agile techniques while, in its final stages of testing for the pathfinder from April 2013, the programme is using the waterfall approach—a standard DWP testing methodology.

    Stephen Timms: To ask the Secretary of State for Work and Pensions pursuant to the answer of 17 September 2012, Official Report, column 536W, on universal credit, which parts of the universal credit IT system are being delivered by (a) Accenture, (b) BT, (c) Capgemini, (d) Hewlett Packard and (e) IBM. [147496]

    Mr Hoban: Accenture is delivering the claimant and agent facing applications.

    IBM is delivering the “back end” processing applications.

    Hewlett Packard (HP) is delivering the hardware for the UC IT system and the work services application as well as hosting the UC applications in production.

    BT is delivering telephony services to support both DWP agents and claimants.

    Cap Gemini is providing consultancy support.

    #129780
    RobBox
    Participant

    “Waterfall method”….I thought that was illegal under some convention?

    #129781
    Anonymous
    Guest

    It’s worse than rail privatisation. All those corporate snouts in the trough and it’s the tax payer who foots the bill. If this was a private sector company the DWP would have gone bankrupt by now

    #129783
    Anonymous
    Guest

    Surely it’s flush methodolgy 🙂

    #129802
    simonh
    Participant

    [quote=Chris Dring]It’s worse than rail privatisation. All those corporate snouts in the trough and it’s the tax payer who foots the bill. If this was a private sector company the DWP would have gone bankrupt by now[/quote]

    I think they are following the example of the banks.

    #129840
    peterdelamothe
    Keymaster

    http://www.computerworlduk.com/news/public-sector/3434658/universal-credit-calculations-will-use-spreadsheets-in-early-rollout/

    “Everyone knows the project is in difficulty. They should do less rearranging the deckchairs on the Titanic and be more honest in what the difficulties are and how they intend moving the project forward,”

    #129866
    John Boxall
    Participant

    What I dont understand is why they didnt look for a ‘simple’ group of claimants, for example pensioners, roll it out for them gradually then move on to working age.

    Annual income twenty pounds, annual expenditure nineteen nineteen and six, result happiness. Annual income twenty pounds, annual expenditure twenty pounds ought and six, result misery. The blossom is blighted, the leaf is withered, the god of day goes down upon the dreary scene, and—and in short you are for ever floored.

    Wilkins Micawber, Ch12 David Copperfield

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