Hi,
I am currently leading a project that is reviewing our new claims process using the LEAN methodology. As part of the process we want to try and identify best practice used by other authorities. We are in the process of compiling a short questionnaire for assessors to look at what other authorities do in certain parts of the process. I am hoping that I will get some volunteers to complete a copy for us. If you would be willing to or would get some one to please PM me with your email address. I am hoping this will take no longer than half an hour of time to do.
Regards
