New strategy to reduce ESA appeals

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  • #38934
    nickkeogh
    Participant
    #110282
    andyrichards
    Participant

    Yes…that’ll work….

    Actually I think it’s pretty disgusting that they now seem to be trying to blame DWP staff for the mess. DWP staff in my experience are much like LA HB staff – most want to do a good and fair job (there are inevitably a few less savoury exceptions!) My contacts in JC+ tell me that most of the workforce is now utterly deskilled – they get just enough training to do a narrowly defined job; customer interactions are tightly scripted. They lack the knowledge, let alone the authority to make proper decisions. I still don’t get what some poor AO in an office can do to override an ATOS decision (sorry…”recommendation”) even if they did think it was dubious.

    #110302
    Lee Fearon
    Participant

    “The job centres should be less mechanistic and more human, nicer to people,” he said.

    Not sure about this. Adopting a McDonald’s type approach and telling claimants to “have a nice day” after infoming them that their entitlement will be cut, is likely to lead to another series of riots.

    #110306
    nickkeogh
    Participant

    Offering a Big Mac and fries might help though.

    #110315
    Andi M
    Participant

    From the article

    “The process of assessing eligibility for ESA – which replaced incapacity benefit in 2008 – began across the UK in April. About 11,000 tests are being carried out each month. ”

    If that figure is correct, there is no way the conversion project is going to be finished on time.

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