NHB8 and right time indicator for change of circs.

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  • #33717
    Stalbansbenefits
    Participant

    I’m trying to get my head around the time taken to process change of circumstances.

    For example, if we receive a NHB8 we would generally suspend the claim and send the claimant a new claim form to complete (like most other authorities I assume). I know a new form is not strictly required but it seems the easiest way to capture all the new income details, especially if you don’t know why Income Support ceased.

    The claimant is given a month to return the form, but we generally send them a reminder letter after 14 days.

    If they return the form but they haven’t provided evidence of their income, what happens then? Do you generally give them a further month to provide the info (meaning your change of circs processing can take up to 2 months) or do you take the view that the application form asks them to provide evidence of their financial circumstances, so if you haven’t provided evidence you can make an adverse inference 1 month after you sent them the form?

    For example, we had a HBMS case recently where we realised JSA had ceased and invited the claimant to re-apply. He took a month to return the form upon which we realised he was now self-employed. He didn’t provide evidence of his self-employment, and that took a further month (and several enquiry letters) to come in. Add on an extra week or so to actually carry out the re-assessment and we were looking at 70 days.

    #93726
    Stalbansbenefits
    Participant

    Anyone? I thought this would be a popular topic!

    #93727
    Anonymous
    Guest

    we issue a change of circs form which advises the claimant of what evidence is required, we dont normally issue a further request for information. However we are going to review this procedure because most claimants return the change of circs form without the supporting evidence and although we are able to terminate the claim after one month, it only leads to more claimants making disputes against the Reg 14 terminations.

    in most cases we should have a good idea of the income a claimant would have when we receive the ETD example: ETD says started work, the claimant is a famliy with children, therefore when the change of circs form is issued, request evidence of earnings ,tax credits ,child benefit, savings and a general request headed evidence of any other income.

    Or consider telephoning customers who send the change of circs form back without the evidence to let them know exactly what is needed.

    We would not issue a full new claim form as a means of gathering information, because technically if the claimant has retunred that they have made a new claim, and you should issue a decision notice on that new claim. What would you do if the claim was terminated under REG 14, would you treat the new claim form they had completed which you issued as a way of gathering information for the change or ask the customer to complete a further new claim.

    #93728
    bod
    Participant

    NHB8 – that’s a trip down memory lane!

    Ah the good old days when administering benefits was [relatively] uncomplicated!

    😆

    #93729
    Anonymous
    Guest

    Now come on Bod, not uncomplicated, just [i:149cd6bdff]less [/i:149cd6bdff]complicated…

    #93730
    Carol Meredith
    Participant

    NHB8 is a relatively modern term!!! Anyone remember the really good old days when it was an A360?

    Carol

    #93731
    Anonymous
    Guest

    Carol, regrettably yes. This just shows our ages 😥

    However nowadays an A360 is a plane!

    #93732
    RobBox
    Participant

    What does that make a A349(IP)?

    #93733
    Anonymous
    Guest

    Rob, Rob, Rob, Rob!

    Age [i:1bcc961e98]is [/i:1bcc961e98]catching up on you! It was an A 3[i:1bcc961e98]5[/i:1bcc961e98]9(IP)…

    #93734
    markp
    Participant

    ………………and the carbon paper always slipped!!!!!!!!

    Do I know what I'm doing? The jury's out on that........................

    #93735
    RobBox
    Participant

    Daz, your right, on both counts!

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