we issue a change of circs form which advises the claimant of what evidence is required, we dont normally issue a further request for information. However we are going to review this procedure because most claimants return the change of circs form without the supporting evidence and although we are able to terminate the claim after one month, it only leads to more claimants making disputes against the Reg 14 terminations.
in most cases we should have a good idea of the income a claimant would have when we receive the ETD example: ETD says started work, the claimant is a famliy with children, therefore when the change of circs form is issued, request evidence of earnings ,tax credits ,child benefit, savings and a general request headed evidence of any other income.
Or consider telephoning customers who send the change of circs form back without the evidence to let them know exactly what is needed.
We would not issue a full new claim form as a means of gathering information, because technically if the claimant has retunred that they have made a new claim, and you should issue a decision notice on that new claim. What would you do if the claim was terminated under REG 14, would you treat the new claim form they had completed which you issued as a way of gathering information for the change or ask the customer to complete a further new claim.
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