Northgate campaign

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  • #46019
    Marie Crawford
    Participant

    I am using the Northgate CTR Admin guide v.5 to try and use campaigns to change CTR claims from one scheme to another – where ESA(WR) in payment and has allocated a claim to our Vulnerable scheme incorrectly.

    We have not used this area of the system before and I really am struggling to get my head around what it is doing.  I have tried (in test) to follow the above guide but it doesnt seem to do what I expect.  Then I tried to start another campaign and it fails creating an action….

    Any help/guidance appreciated – even a Northgate Campaign guide may be useful but struggling to even find one on the portal.

    Marie

    #129730
    Anonymous
    Guest

    Can you use Campaigns for this? I didn’t think it did anything other than generate lists of claims you can then write to, visit or whatever. It doesn’t actually do any processing. (I haven’t used it for CTR but used it extensively for LHA and SSSC)

    #129737
    trishc
    Participant

    You can use campaigns to override the scheme, but you have to have an Award Asjustment type set up for this first. I suspect this might be where Marie’s test system is lacking.

    #129749
    Marie Crawford
    Participant

    trishc – we have set up the award adjustment types.
    This is the ONLY place you can change the scheme. I think Northgate are looking into this in general as it SHOULD NOT be allocating the claim into ther VULNERABLE scheme if the income is ESA(C) and ESA(WR).
    I think I am having problems as I have never used this functionaliity before and the call we logged with Northgate came back with the response “We do not have a manual for this. You’ll have to try it and put in a further call if you get stuck”
    So we put in a further call and they have now responded saying “You may need to consider using the award adjustments on a claim by claim basis.” WHY is the functionality in campaigns if they are telling me to amend on a claim by claim basis, which incidentally will not move the claim from one scheme to another.
    rant over, but still frustrated.

    chrisdring – I may need to get our system support team to contact you for a campaign walkthrough…………

    #129752
    trishc
    Participant

    ESA C and WR dont trigger the VULNERABLE scheme by themselves, so if you have claims with ESA WR in the Vulnerable scheme there must be another reason they are there. Do they have another income or status that is triggering a disability premium?

    I followed the bit in the admin guide to move my CA claims into the Vulnerable scheme using campaigns and it did work. Moving on a claim by claim basis is done by Award Adjustment using the adjustment you set up for scheme override. it overrides the scheme and sets a * next to the name so you know its been overriden.

    #129774
    Marie Crawford
    Participant

    I’m pretty sure its a Northgate bug that should allocate ESA(IR) and ESA(WR) into VUL but not ESA(C) and ESA(WR). They have no other form of income or personal status…..

    #129778
    trishc
    Participant

    Hmm, just tried it here, and ESAC by itself doesnt trigger the Vulnerale scheme, but add ESA WR and that does. I didn’t think that would happen. Let me see what I can find out.

    #129779
    Marie Crawford
    Participant

    it shouldn’t happen. Thats why I am trying to use campaigns to change the scheme. But please have a look and see what you can find out – HOPEFULLY Northgate will fix it so I don’t have to work out campaigns!!!!!!!

    #129785
    trishc
    Participant

    Found it: in the CTR Admin guide in the Vulnerable scheme description: “This scheme also includes ESAIR claims where the support or work related component is received, and has been recorded separately.”

    My bad, I remembered a long series of discussions where the opinion that ESAWR shouldn’t trigger the Vulnerable scheme was raised, and forgot that we’d been overruled.

    So ESAC doesnt trigger the Vulnerable scheme by itself, but add either component, and they do. I’m sure if enough sites raise this as an issue it can be reexamined, but I think its too late for this year, so scheme overrides it will have to be. :~

    #129787
    Marie Crawford
    Participant

    Yes – so back to my original post – can anyone give me any help / guidance about using campaigns in Northgate.

    #132389
    Inga Mycroft
    Participant

    Hi Marie
    did you get anywhere with this – I’m also after some sort of user guide to campaigns
    thanks – Inga

    #132399
    Marie Crawford
    Participant

    Inga
    We didnt need to use campaigns after all as we used Award Adjustments to change scheme.
    Marie

    #132401
    Inga Mycroft
    Participant

    okay thank you

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