Northgate Users – Date of First Contact

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  • #31859
    liffe
    Participant

    Can I ask Northgate users out there please, if we are doing a review on Tax credit cases for example, and we issue letters to the customers to request this information & this is subsequently returned. Which is the date of first contat for the calculation screen – the date of the issue of the letter, or the date it is returned?

    #89092
    damo
    Participant

    We’d usually use the date it is returned. Para 18 of A5/2008.

    #89093
    chris harvey
    Participant

    I agree with Damo. I use Circular A13/2009 as my bible for stats queries and reviews are covered in Appendix 2 para 18. It states that you should use the date the claimant intially returns the review form.

    #89094
    DJM
    Participant

    Ditto – A13/2009 is what we follow too.

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