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    We have received a notification dated 09/05/03 where on page 3 for both CTC and WTC it states the total amount due (as on page 1) then states an amount already paid and then the remaining balance. We rang the helpline and they could not give us details of what this payment was as they could not get access to the screens – we thought it was either a lump sum payment for April or a payment already made, possibly an emergency payment.

    We are trying to contact the customer to see if they can throw any light on this, and will try the helpline again tomorrow, but I would be interested to know if anyone else has come across this and found out what these payments refer to.

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