Terms & Conditions

[martin walmsley]

I have just spent 15 minutes waiting to get through to an advisor on the IR LA Helpline, and when I did get through I was advised their systems are currently down and they are only able to give general information. The lady I spoke to was not able to say when their system would be back up, but hoped it would be today.

So – I would advise everyone to leave it for this morning, as the wait may not be worth it if it’s specific information you are after.

Martin.

[Mark]

I too have just tried to get through to the IR helpline using the special LA number. I (only) had to wait 10 minutes on hold before finding out that their computers were down. The man I spoke to said that this is a daily occurrence and that “it is a total nightmare”. Now, imagine that all the people in front of me in the queue have a conversation where the systems are working – how long will it take to get through then?

Incidentally, I was trying to call them about your friend and mine – the mid award change of circumstances. In this case the award notice shows that the CTC and WTC both change and that the award is for the whole of the tax year. There are no children reaching any of the significant ages during the year so as you might imagine I can’t wait to find out why the award is due to change. Now where did I leave my scientific calculator?

[martin walmsley]

…one of the IR advisors told me yesterday that LA staff using their dedicated telephone number are automatically put through to an operator as soon as one becomes available.

Which makes you think…just how long does it take someone using the public phoneline to get through, if LA staff are the priority??

[Author]

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