Offsetting Unent Unders

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  • #39002
    amartin
    Participant

    Hi

    Can anybody give us any advice on making system created unent unders offset correctly?

    Example:
    *O/P at debtors is contra’d back to outstanding overs
    *Unent period created to match period of the over
    *Calc done and u/p created to match the over, calc saved
    *Unent is showing in outstanding payments, this is ‘approved’
    *Unent action set on the outstanding overs

    Next day – nothing has offset and the under wants to pay out.

    Does anybody know what we are doing wrong?

    Thanks

    #110515
    trishc
    Participant

    are you on 6.4? if so how is your IMOVEREC parameter set? have you seen Info Bull 884? You may not be doing anything wrong.

    #110516
    amartin
    Participant

    Yes, we are on 6.4. We have been having this problem for months, so don’t think this is the problem.

    As we don’t do many unents on the system, we have been just putting up with it, to make them offset, allowing the under to produce a cheque, which is pulled and cancelled and then paid in to create an under which will offset.

    It’s just a long winded way of sorting them out!

    #110520
    chrisb
    Participant

    The way I understand it, is that UNENT only works properly if it’s done immediately after the OP is created, before any other action has happened to the OP. As your OP has been into debtors and then back again, producing and pulling the cheque is the only thing you can do.

    #110535
    bod
    Participant

    I agree with Chris. If the overpayment has posted previously, especially to Debtors, then the underpayment & overpayment rarely, if ever, offset each other.

    I think this has been a problem for years, hence report RBE776 to report outstanding Pended underpayments.

    #110536
    amartin
    Participant

    ok – thanks for your help. I guess we will just have to put up with it!!

    At least it’s not something we are doing wrong.

    #110548
    amiee
    Participant

    Afternoon

    I have some notes Northgate issued me sometime ago when I logged a call. We have found them helpful and it was nice that they sent me their own notes rather than referring me to release notes 😀

    If you would like a copy send me your email address and I will forward them on.

    Thanks
    Amiee

    #110552
    amartin
    Participant

    Thanks Amiee, that would be great.

    My email address is amartin@winchester.gov.uk

    Thanks.
    Andy

    #110614
    mcmahow
    Participant

    Hi

    RE your Example:

    *O/P at debtors is contra’d back to outstanding overs
    *Unent period created to match period of the over
    *Calc done and u/p created to match the over, calc saved
    *Unent is showing in outstanding payments, this is ‘approved’
    *Unent action set on the outstanding overs

    Next day – nothing has offset and the under wants to pay out.

    Does anybody know what we are doing wrong?

    ******As far as I know the “approved” facility is only to be ticked once the “unent” has taken place and the overpayment has been cleared. If there is still any underpayment left to be paid after the offset only then do you tick the approve box so that it to pays the rest to claimant or Landlord.******

    If you are ticking the “approve” box at around the same time the unent calc was done then I think what you are then saying is that you want the underpayment to pay out and therefore stopping it from offsetting the overpayment…that’s my understanding of it!

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