One year back rule old address and new address

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    I was wondering how many councils have applied back 52 weeks on new and old address. We have not applied the rule as yet, and also cannot imagine that this would happen very often.

    I wanted to know how this is being administered. We are SX3 site.




    I have processed a few of these, but, do not use sx3 at present.

    As you might imagine, you are unlikely to be able to process “all in one go”, your customer will not expect a huge back payment and probably will not supply the information you will need particularly where they have recently moved.

    I have processed as normal at current address then asked for all other details for any previous addresses.

    As I understood things, going back was not an option and was something we had to do.

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