OP RECOVERY DURING SETTING UP OF DEBT RELIEF ORDER

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  • #39094
    Anonymous
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    Customer has been regularly repaying HB overpayment by monthly instalments. She has now requested suspension of recovery whilst in process (said to take ‘several weeks’) of setting up DRO ‘with the assistance of National Debtline’. From it’s appearance, I would say that her request is a stock letter provided by the Debtline on which she has only had to enter her address and o/p reference number. Guidance Manual and Circulars only seem to cover when a DRO has actually been granted, not the preceding period.
    Has anyone received a similar request? Has it been approved?

    #111104
    Anonymous
    Guest

    It’s up to you. The decision to recover ANY overpayment is discretionary but this one is still lawfully recoverable at the moment.

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