Terms & Conditions

[Anonymous]

Hello

Please can some one advise if it is a legal requirement for us to send an invoice to a customer when they have an overpayment. I was under the impression that an invoice was only sent if we required the overpayment to be paid in full. When we recover from ongoing we generaly dont send the invoice to avoid confusion, however i have been told recently it is a legal requirement please help.

[trishc]

Was whoever was telling you this getting confused betweeen invoices and proper overpayment notification? A proper OP notif is a legal requirement, but like you, we’d only raise an invoice if they weren’t on HB so we couldn’t recover through ongoing benefit.

[Author]

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