Terms & Conditions

[Anonymous]

The decision for us to pay rent allowance to a claimant’s nominee (third party payment) is discretionary. What criteria do people use when making such a decision? Do you have a formal policy about this? Have you ever refused to do this, and with what consequences?

We have only ever made a very few of these, as our system was not set up to pay third parties. Now we have a new sytem, which can do it properly, so we are deciding how to proceed!

Any thoughts, procedures, or warnings would be most welcome!

[Kevin D]

Hi Ann,

It can be done, but the prospective payee needs to know that they have the same responsibilities and duties as a L/L payee – including potential overpayment recovery.

Regards

[Author]

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