Opinions please:
We have a customer who was receiving HB/CTB based on Savings Credit only award of PC.
PC ceased as customer was deemed to have £27,000 capital held in a property that her daughter lives in. HB/CTB amended and claimant didn’t qualify as capital exceeds.
However, she has now appealed against her PC stating she has no access to the £27K due to having to have agreement from all parties involved etc.
The CAB have now got involved and have asked us to use our discretion to make interim payments until the appeal is resolved as her rent arrears are increasing rapidly.
Now I can’t decide if I should make payments or not, what would other people do?