Pension Credit – change from guaranteed to savings

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  • #31998
    liffe
    Participant

    I have received an ETD to advise a customer has gone from PCSC to PCGC and then back to PCSC. The Pension Service have stated on the ETD it is their delay. (Claim currently live on PCSC.)
    As the transfer from PCGC to PCSC will create an overpayment, as this is from 2/8/10, do we only input PCSC from the date of the ETD? If this is the case, the customer will receive an increase in benefit for a longer period than they were actually receiving guaranteed credit for 😯

    #89448
    Darren Tompkins
    Participant

    Has the GC actually been input? If not, I would suggest that inputting the GC and then amending back to SC will just create a paper overpayment – the customer hasn’t actually had the money so no true overpayment.

    If the GC has been input and the customer informed then I would say that the SC has to be input from the date of the ETD.

    #89449
    Anonymous
    Guest

    Is the second award of PCSC higher than what you have on your system now?

    If so, I would be tempted to load PCGC for the actual dates of the award, then revert to the previous figure, then the new higher PCSC figure from the date of notification.

    #89450
    liffe
    Participant

    Thanks for that – yes the pcsc is higher than we currently have on screen, so I’ll go with the last response & input pcgc & revert back to the old pcsc until the etd date.

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