Pension Credit ETD

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    We have started receiving uprated Pension Credit (savings credit) ETD’s for April ’08 – do they have to be actioned on receipt or can they be delayed? Due to current workload it would be better to delay.

    Darren Tompkins

    From what I understand the BVPI would only count from the effective date and not the receipt date so this shouldn’t be a problem. There are other considerations though:

    – It’s difficult to separate the normal CIC ETD’s from the up-rates without looking at each one, and these will affect your stats.

    – you will probably want them doing before you run your year-end system run so the customer doesn’t get multiple award letters for April.

    – The quantities involved will not look good if this is reported. Q: why do you have x thousand more documents outstanding than this time last month?

    Karen Stoddart

    Annual upratings to Pension Credits and the AIF are excluded from the Change of Circumstances performance measure at the moment and we will do them as part of our Year End run.

    However this does look as if this may change next year and will count towards the new PIs. Hopefully the software will be able to cope with this by then as we do not want to send out multiple letters to our elderly claimants.

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