I know that under regulation 65(1) we automatically treat a claim from a pensioner being made 52 weeks before. However I cannot find any guidance on what to do if the claimant does not provide the required evidence on time.
In a non-pensioner claim, if there was not a good reason for the delay in providing the information, we would reopen the claim the Monday following the information be supplied.
What is the procedure for pensioner claims? My understanding is that they are still entitled to the 52weeks because reg 65(1) does not give any conditions. Do you though go back 12 months from the original date, or the new date?
Any help will be welcome.
