Performance Standards – Enabler E8

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    I was wondering if anyone could help me with evidence for this enabler? it asks:

    ‘Does the LA communicate effectively with landlords by providing clear practical advice on the operation of HB, [u:418b8f100d]and are landlords, including the LA landlord, actively encouraged to contact the Benefits service before taking enforcement action for collection of rent arrears when the arrears are due to a delay in the payment of HB?'[/u:418b8f100d]

    Its the second part i am struggling with (underlined). How have other LA’s evidenced this?

    All help/ advice will be appreciated!!


    In my experience, setting up a dedicated landlord liasion team.

    All calls and correspondence can then be logged and reported quite efficiently. Lanlords then have a direct point of contact, can build a rapport with the team, relationships grow as does faith of the system.


    We include a clause into the SLA with our RSL’s:

    “RSL will be encouraged to contact OCC in instances where they are seeking possession of a property on the grounds of rent arrears to establish whether an application for benefit is outstanding”

    As well as regular landlord liaison, minuted etc


    We also have (in development) a SLA that covers this issue with our Housing team and RSLs. For all the other private landlords and RSLs that haven’t got involved with the SLA, we have covered it on our landlord leaflet.

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