Problem with ETD’s & CIS up-rates

Currently, there are 0 users and 1 guest visiting this topic.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #21180
    Darren Tompkins
    Participant

    Hi all,

    Not sure if anyone else out there had noticed but there has been a problem with the Pension Credit up-rates. Over the last couple of days we have noticed that the AIF has not always including all the income listed in the breakdown. We have checked CIS and this matches the ETD – but still misses certain incomes.

    I have spoken to LAST this morning and it appears that CIS is not picking up the income for a week if the income changes mid-week during the up-rate period.

    My advice is to check each ETD carefully for the next few days until LASt tell us the problem is fixed.

    #4638
    Andy Simpson
    Participant

    Hi Darren

    Thanks for the info, could you clarify a couple of things?

    1) Do you mean that we should manually add up all the income on the ETD and not take the AIF figure at face value?

    2) Did DWP indicate whether they would re-issue ETD’s with the correct details for all the ones sent out with wrong AIF?

    Thanks for the warning 8)

Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.