Procedure Manual (system based)

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • #20868
    pbird
    Participant

    Can anyone out there recommend a good on line procedure manual package, that is easy to revise/ include your own authorities procedures into.

    I am looking into purchasing some software, but am keen to have some good solid testimonials to support any package.

    Please be kind to me this is my first time on this network!!!! 😕

    Paula.bird@southglos.gov.uk

    #3750
    IanW
    Participant

    this was kind of discussed before here, not quite what was asked but maybe of some help.

    http://hbinfo.org/forum/viewtopic.php?t=2375&highlight=online+procedures

    #3751
    chris harvey
    Participant

    Yes that link will give you a few leads. The first post on that thread mentioned ACS. I saw a demo of this system recently. It looked impressive being able to customise for your own authorities practices but link in the legislation, DWP guidance and other sources.

    #3752
    Anonymous
    Guest

    Hi , We are looking to do the same. We have looked at the one from Synergy and that was quite good, we are currently looking at ACS, which is David Airey’s baby and that looks even better. If you want an LA that actually has it the only one I know off the top of my head is Bridgnorth.

    #3753
    IanW
    Participant

    ACS Do they have a website?

    #3754
    Anonymous
    Guest

    I have a copy of a Performance Standards bid used to purchase ACS procedure manuals. Let me know if you are interested and I’ll send you a copy.

    Please e-mail me direct at nscott@caradon.gov.uk

    #3755
    simonh
    Participant

    At my last authority we purchased ACS and it was very good. They were able to combine the guidance manual and any IT user guides along with your own LA’s procedures. This didn’t have to just cover HB either, they were happy to include sickness procedures etc etc.

    #3756
    IanW
    Participant

    It sounds very useful, where can I get more info though?

    #3757
    simonh
    Participant

    If you give me your e-mail address I’ll give you the contact details for my last authority.

    #3758
    IanW
    Participant
    #3759
    IanW
    Participant
    #3760
    Anonymous
    Guest

    Paula,

    We use ACS for Benefits, Fraud, Council Tax and NDR procedures – good links to legislation/guidance.

    More than happy to discuss/demo

    Kelly
    01225 770302

    #3761
    Anonymous
    Guest

    We got our on-line procedure manual from LG Solutions. Only had it about a week but so far so good 😀 . See below for their contact details.

    LG Solutions Ltd

    6 Beaufort Court

    Admirals Way

    London E14 9XL

    Telephone: 020 7863 7517 Fax: 020 7863 7510

    e-mail: info@lgsolutions.co.uk http://www.lgsolutions.co.uk

    #3762
    Derrick
    Participant

    We use an in-house training manual, which involved converting the old word document into .html saving it onto a shared drive and adding links/bookmarks to make it easy to navigate.

    It holds details for general procedures and for specific Academy procedures.

    It can also be updated within minutes of any new procedures being written.

    If you have any queries e-mail me on button below.

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