Hello
If a customer qualifies for 12 month protection following a death in the household, their maximum rent would be either their contractual rent minus ineligible services or the LHA rate, whichever was the higher. Fine so far.
However, if someone else in the household then moves out (a relevant change in circs because it affects the bedroom calc) and therefore the LHA rate changes, my question is….
Is the maximum rent now the highest of the elgible rent minus ineligible services and (a) the LHA rate that applies after the change OR (b) the one that applied before the other household member moved out?
I thought it would be (a) but our system is doing (b). Thanks.