Terms & Conditions

[Dawnie]

Northgate users – following Release 5.10.0.1 – our number of days for new claims has shot up from 30 day to 40 days – the reason we are given is that ineligible claims now have to be counted from receipt date of claim to date decision made – this was not being done before

has anyone else had this??

Does anyone know if DWP are going to change the PI to reflect this – it means that on claims which end up being defective they are never going to take less than one calendar month!

[Simo]

Since the commissioners decision on having to make a decision on a claim a couple of years ago we went down the adverse inference road, accordingly we have been including these claims within item 2b on our stats 124 so have been unaffected by the last release.

[juju]

Just out of curiosity – how did you calculate your days previously if not from day of recipt to day of decision?

[Dawnie]

on ineligible claims the software did not count the number of days from receipt to decision – it counted from receipt to creation

the increase this quarter is not totally down to this but it probably does account for a few days at least.

[jmembery]

Dawnie
Have you been using STATS NIL_QUALIFIER for your ineligible claims?

[Dawnie]

Don’t think so – few people off today so can’t ask – Can you tell me what it is? and will it help!

[jmembery]

Hi Dawnie
STATS NIL_QUALIFIER is an income code that you should have been using for some time now to calculate your defective claims. The number of cases where you would still use “ineligible” is very, very small indeed.

What has happened is that a number of LAs (including yours by the looks of it) have not been using STATS NIL-QUALIFIER for their defective claims, but instead continued to use the “ineligible” field, thereby artificially lowering their BVPI figures. (Whether intentionally or by accident).

I am afraid the change in 5.10.0.1 just stops that option and brings you in to line with how you should have been calculating it all along.

Sorry,

[sharonwarner]

Hi Jim

Thank you for your reply to this query.

We have now started inputting the Stats_NQ code but had a problem when we ran RBE 501 to clear claims with zero entitlement off the system. We referred it back to Northgate who were their usual helpful selves.

Would you be able to confirm the process that your authority uses to make a claim defective including which report etc as I am a little lost and very confused on the whole matter now!

[jmembery]

Hi Dawnie
After calculating the claim using stats nil qualifier we then go in and end the claim straight away. No need to wait as it will still be picked up on the 124.

jeff

[sharonwarner]

I know I must seem really thick but do you mean that you actually physically calculate the claim and then go in the next day and cancel it?

I think that the problem that we had with this was claims for Hb where the system would not let us calculate as it said that there was no liability and we could not get past this. Do you input a dummy rent if nothing is provided.

We really appreciate all your assistance with this!

Thanks very much

[jmembery]

Hi
Yes, we calculate the claim using stats_nil qualifier, inputting a dummy RO Referral if necessary, then immediately (not next day) cancel the claim.

It works for us.

[Darren W]

Here instead of going in the next day and ending the claim, we amend the length of the claim to one week. This saves us having to revist the claim the next day.

[jmembery]

I am not certain why people are so worried about the “next day” issue. It appears to stem from a belief that on I-world if you do multiple calcs in a day only the last one counts for stat purposes.

This is not correct, once you have done the stats_nil qualifier calc you can immediately, straight away and at once end the claim from the start date and the claim will still appear on the 124.

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