Quality & Audit Procedures Site Visit

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  • #20971

    Hi Everyone,

    I as currently managing my HB/CTB dept’s Q & A team, and I am putting this out as an open request, to see if there is anyone from a Local Authority, who would be willing to let myself and my team come and visit your site to see how you conduct your Q & A procedures within HB/CTB, eg how you record your checks, sampling of claims, resolution of errors, making recommendations etc

    I would like to do this before Christmas if possible.

    My LA currently has a caseload of 33,000 approx, we are a Pathfinder authority, and we use Anite as our document imaging system.

    Thanking you all in advance

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