Reading Time

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  • #20984
    p_moss
    Participant

    Do your assessing staff get regular time to read up? Continuous changes to the benefits schemes, changes to internal policies and procedures etc all take time to sink in. Apart from briefings and training sessions, do your staff have time set aside to read up and take stock?

    #4078
    simonh
    Participant

    Interestlingly this came up before Christmas here. A number of assessors felt they would like to set time aside for this but were concerned that it wouldn’t be considered ‘proper work’ (bits of paper across their desks) and they would be penalised.

    As I think it would be beneficial for them I have agreed to them setting aside 10 minutes a day to do their own research, catch up on circulars etc.

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