Relevant Benefit not notified by customer

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  • #32030
    MS24
    Participant

    I would like some advice on the following case:

    A customer aged 72 has not had a review since 2005. He is in receipt of PCGC.
    1 non dependant has always lived with him.
    A change in circumstance form was received at this office on 22 September 2010 stating that 2 more non dependants were moving in.

    CIS was checked to see if Attendance Allowance was being received due to the length of time since last review. It was found that Attendance Allowance had been awarded from 11 November 2007.

    My question is, as this is a relevant benefit can we add AA to the claim from when he started to receive it or should it be added from the date notified due to the fact that the customer did not notify us of the AA and we have discovered it when a change in house hold has been notified.

    Thanks

    #89508
    Anonymous
    Guest

    [quote:58cc6abcdc]as this is a relevant benefit can we add AA to the claim from when he started to receive it [/quote:58cc6abcdc]
    Yes. 8)

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