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    We currently produce manual rotas for our staff to cover our callcentre and our face-to-face service.

    Although these work well in that they allow us to retain control and access to update the rotas to take into consideration working-patterns, four sites (for the face-to-face service), leave, sickness, lunch breaks etc they are very labour intensive to produce and maintain.

    Does anyone have experience of using commercial scheduling/rota products in a similar environment?

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