SECOND ADULT REBATE PROCESSING QUERY (ACADEMY SYSTEM)

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    Anonymous
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    Good afternoon,
    I did originally post this enquiry on the Academy board, but I have no response, so I will try again on this board.

    The liable person receives a CTAX Disregard / Discount because she is the carer for a member of her household (the “second adult”).
    The second adult is disabled and therefore is entitled to a CTAX Disability Reduction which reduces the property from CTAX Band B to CTAX Band A.
    There is still an amount of CTAX to be paid after these Discounts / Reductions.
    We have now received a 2AR claim but when we try to bring through the CTAX Costs they show as £0.00 (nil).
    My question is – does anyone know how I can get around this problem?

    I will me most grateful of any help or advice,
    David

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