Shortend Claim Forms for Child Benefit Changes

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  • #21792
    Andrew_Lawson
    Participant

    Hi,

    We have identified we have around 600 cases where HB is in payment and there is no CTB.

    Our plan is to isolate the new notifications and send all of these customers just receiving HB a letter asking them to confirm there circumstances are still as they were on the letter and then return the form to us and the just calculate the CTB! Has anyone else made plans for what they will do??

    Thanks

    #5855
    sunnyjim
    Participant

    We’ve run a potential qualifier report from 02 Nov 2009 and identified 400+ cases where HB is currently in payment with no CTB but entitlment restarts in Nov.

    We’re working through that report and issuing letters to the claimant asking them to complete and return the slip at the bottom of the letter confirming they now wish to claim CTB.

    Incidentally we’ve already done the same where CTB is in payment with no HB but where HB entitlement restarts in Nov. Far fewer cases, probably just into double figures, but still significant to those affected

    #5856
    Julian Hobson
    Participant

    Can I take it that you have already changed your systems to reflect the change and have calculated CTB (or HB) from 02 Nov in advance ? If not how do you know they will qualify from 02 Nov, just interested in how you have gone about the predicting ?

    #5857
    Neil Adamson
    Participant

    Sunnyjim – can I ask what system you use?

    #5858
    sunnyjim
    Participant

    Yes we actioned the changes in advance and we use academy.

    #5859
    Neil Adamson
    Participant

    Is that something you devised yourself as we are also on academy and our guys advised we couldnt run a job to pick up potential qualifiers?

    #5860
    Anonymous
    Guest

    Academy had a hb9070 – Potential Qualifiers Report

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