Significant birthdays and the right time indicator

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  • #33683
    EWA
    Participant

    We have been trying to get some clarification from DWP re how we should report changes due to what are sometimes termed ‘significant birthdays’.

    Our concern is what are other sites classing as a significant birthday when DWP are being so vague. DWP have confirmed that the superseding decision does not need to change benefit entitlement for it to have to be reported.

    So, for example – a baby turning 1 is significant in a standard claim but not in a passported benefit claim. Our system would re-assess both cases – changing benefit on one but not on the other and reporting them both.

    So we could be reporting change events which really don’t need reporting – likewise other birthdays which may have limited effect on the caseload … 22nd birthdays would only affect a very few cases affected by rent restrictions but could we report a change on any case where customer turns 22? If some systems are geared up to do that then those sites will be reporting more changes than other sites whose systems don’t work like that.

    Anyone care to share what their systems do / how they will be reporting ‘significant birthdays’ ?

    #93619
    Ozzies Mate
    Participant

    For us they will all go in for the right time indicator but as you say only some will count towards the right benefit indicator

    #93620
    EWA
    Participant

    Thanks for your reply – plenty of views but no-one seemed to want to admit what they would be reporting. It doesn’t bode well for there being a level playing field – but I guess that was always the case.

    😉 Perhaps we could say that every birthday is ‘significant’ – it might be to the customer if they are celebrating it!

    Then, as we would do such changes in advance, we could have loads of changes reporting as taking 1 day to do and our stats would look great!

    #93621
    Ozzies Mate
    Participant

    Think of these as freebies to help balance off against those nasty changes that you try to get done as soon as possible but cos that damn claimant just won’t provide the info requested ends up as a 25+ day stat

    #93622
    chris harvey
    Participant

    I think the DWP have been reasonably specific about the sorts of changes to be counted in the right time measure. To be classed as a change event there has to be a supersession. The result of the supersession may or may not change the level of the benefit award, it matters not, they will still be counted for the measure.
    In your specific scenario of significant birthdays, you have to make a decision if there has been a supersession, if there has the customer should receive a decision notice setting out the basis for the award and including the relevant dispute rights. For example in your one year old child scenario a standard claim will require a supersession because there has been a change in the applicable amount which is a notifiable decision. For a passport claim, there is no applicable amount so the child reaching one year old will not change the applicable amount (because it does not exist), there is no supersession, no need to send a decision notice and no change event.
    That would be the DWP line, but that does not take into account our systems. Your assessor may have carried out a calculation even if it was a passport claim. If this is captured as a change event by the system, it is wrong and I think the DWP would expect you to correct this before submitting the scan. How feasible it is to remove incorrect T records will depend on your system and the tools your supplier has given you to fix incorrect data.

    #93623
    EWA
    Participant

    Well this is what concerns me – are sites likely to just go with what the system is doing or will they correct the records? I’ve a feeling most sites won’t ‘do the right thing’ and so any sites that do will be disadvantaged.

    No-one is replying to say which route they will go down …

    #93624
    Ozzies Mate
    Participant

    I am not privvy to those decisions or if the ‘cleansing’ actions are being taken. I only know that all changes that require an assessment for any reasons are to be treated as a stat at assessor level

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