Social fund – cash payments or not cash payments

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  • #43303
    rebeccadodd
    Participant

    Has anyone considered whether they will be including the capability to issue emergency cash payments. If so how will this be done?

     

     

    #122834
    pamrichardson
    Participant

    Yes we are considering it as a need but only in very limited circumstances and one of the possibilities is via a pre-paid card with that card being limited to spend on certain items…

    #122842
    rebeccadodd
    Participant

    Hi Pam – yes we’ve looked at the same and discussed not doing cash payments at all.

    I’ve spoken to our Direct Payment team who use pre-paid cards and I’ve concluded they are probably not viable. The downside of these is they are expensive in relation to the cost of issuing them. they are designed for regular payments so loading them with one-off grants makes it expensive…hence my message to get some inspiration LOL !!

    I have also contacted our Auditors to see what processes our social services teams have in place for issuing cash payments to client….I doubt I’ll be able to tie them together but am hoping to pass on the issue of cash to them if possible!!

    #122846
    pamrichardson
    Participant

    Rebecca,
    I know where you are coming from with the cost of the cards, but the cost of having someone dishing out cash is actually more and you can keep a check on what they have used the money for. They are designed more for regular payments but I need a way to stop people thinking they can come in here for money and get it, and pre-paid cards is the only option I have at the moment. As it happens, my team are in the process of developing the pre-paid card system now so hopefully we can tailor it to our needs in a better way. Hopefully someone else might have some inspitational suggestions!

    #123042
    admin
    Keymaster

    Pam, have you looked at the cost of using a service such as the Post Office’s Payout service? I just wondered if this might be cheaper than the use of cards.

    http://www.postoffice.co.uk/finance/business-financial-services/post-office-payout

    #123046
    Tim Games
    Participant

    We are looking at the PO products here, but the end to end time may not suit an emergency (same day) payment model. The PO are currently unable to offer same day payment but are apparently looking into this following LA contact re: localised social fund.

    #123050
    rebeccadodd
    Participant

    [quote=Tim Games]We are looking at the PO products here, but the end to end time may not suit an emergency (same day) payment model. The PO are currently unable to offer same day payment but are apparently looking into this following LA contact re: localised social fund.[/quote]

    Thanks for the link to the PO payment info. It seems to be saying they can issue payment instantly. Do you have more info on why they can’t do it same day?

    #123053
    Tim Games
    Participant

    Rebecca,
    I don’t know why they can’t do it any quicker only that they have advised that the end to end is 24 hours. The process requires upload of files to their website so it’s their internal procedures which take the time. They have advised me they may have a quicker solution in the next 4-6 weeks.

    #123055
    rebeccadodd
    Participant

    They have just phoned me and they said the delay is in the production of a data file, however, she did say that organisations can keep a stock of “vouchers” to issue for emergencies. So I think there is a solution.

    Contact wendy.dove@postoffice.co.uk for info.

    I did say the service was restricted by PO opening hours and there may be times when emergency cash is needed out of hours but I think these will be few and far between and the answer might be “You have to wait until the morning” !!!!!

    #123117
    pamrichardson
    Participant

    Cheers for the info and I will certainly be looking into this.

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