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  • #31916
    chrisw
    Participant

    I’m hoping than someone can help

    Change of address form received on 13/9/10, before we could process the change we required a copy of the new tenancy agreement. This was received on 23/9/10 and the claim was processed on 24/9/10.

    My question is when does the clock start ticking for the right time indicator?.

    Is it between 13/9/10 and 24/9/10 or

    Is it between 23/9/10 and 24/9/10

    Having re-read A13 2009 several times, I am now confused

    Thanks in advance

    #89258
    chris harvey
    Participant

    13/9/10 as this was the first date you became aware there was a change

    #42242
    nolan1
    Participant

    When was the change of address effective from? e.g what date did they move?

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