Suspension

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  • #20228
    ig2kbar
    Participant

    I am sure some of you will think this is dead simple but has anyone come across PC being suspended? and the actions taken in relation HB/CTB?

    #2430
    Anonymous
    Guest

    Not suspension, but had order book withdrawn for re-assessment. Also have had Pc ending.
    How did you find out about suspension? never seen this on an etd. If from customer hadn’t they been infomed of reason or reasons why?
    Need to know why to know what to do next me thinks.

    As I have been known to say before, if I get nothing as regards info, then (often) can do nothing but suspend. If info from customer ask them why and/or contact Pension Service then take it from there… my guess is capital.

    #2431
    ig2kbar
    Participant

    The susupension came to light by one of the assesment team ringing the Pension Service, the reason for the suspension of Saving Credit is that one of the couple has been in hospital since early March, which has had a knock on effect on the premiums they are entitled to? that is all the info we were given 😕 the rest of their income remains unchanged

    #2432
    Julian Hobson
    Participant

    I think I’m right in saying that if payment of an entitlement to PC is suspended, you must take NO action on the HB claim. The only action you can take is when notified of the award by TPS.

    The action on the HB claim is only required when the entitlement is actually changed.

    Assume that PCSC of £1.00 is assessed but suspended, if you were to suspend the HB/CTB you would then be removing the whole of the HB/CTB payment which might be considerable.

    The ultimate removal (or reduction) of the PCSC award would be beneficial to the customer and would be notified late by the pension service (could go back months) and so would be effective from the actual date of change (customer doesn’t lose out).

    If the outcome is that PCSC increases it will only be effective from the date of notification by the Pension Service again customer doesn’t lose out.

    #2433
    ig2kbar
    Participant

    Thank You – that makes perfect sense 😀

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