Rent Service targets (source Hansard)
Ensure that at least 95% of our local authority customers rate our service as satisfactory or better during the year. Fair Rent Customers & Housing Benefit InspectionsEnsure that at least 95% of our fair rent customers, and those housing benefit claimants whose properties we inspect, rate our service as satisfactory or better during the year.
Quality 95% of all Housing Benefit determinations that are checked as part of our quality assurance processes are verified as being accurate. 95% of all Fair Rent valuations that are checked as part of our quality assurance processes are verified as being accurate.
Speed of Processing
With an inspection
within 15 working days
94%
Without an inspection
within 3 working days
94%
Pre-Tenancy
within 4 working days
94%
Redetermination
within 15 working days
94%
Fair Rents
within 40 working days
94%
Value for Money
Productivity
To increase productivity by 5% by the end of the year.
Cost per case
To reduce cost per case by 1.5% in real terms by the end of the year.
Sickness Absence
To reduce average sick absence to no more than 8 working days per employee per year.
