Targets for Rent Service – announced in Parliament 28 March

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    peterdelamothe
    Keymaster

    Rent Service targets (source Hansard)

    Ensure that at least 95% of our local authority customers rate our service as satisfactory or better during the year. Fair Rent Customers & Housing Benefit InspectionsEnsure that at least 95% of our fair rent customers, and those housing benefit claimants whose properties we inspect, rate our service as satisfactory or better during the year.

    Quality 95% of all Housing Benefit determinations that are checked as part of our quality assurance processes are verified as being accurate. 95% of all Fair Rent valuations that are checked as part of our quality assurance processes are verified as being accurate.

    Speed of Processing

    With an inspection
    within 15 working days
    94%

    Without an inspection
    within 3 working days
    94%

    Pre-Tenancy
    within 4 working days
    94%

    Redetermination
    within 15 working days
    94%

    Fair Rents
    within 40 working days
    94%

    Value for Money

    Productivity
    To increase productivity by 5% by the end of the year.

    Cost per case
    To reduce cost per case by 1.5% in real terms by the end of the year.

    Sickness Absence
    To reduce average sick absence to no more than 8 working days per employee per year.

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