Tax Credit Award letters

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  • #19800
    Karen
    Participant

    Tell me if I have missed something or doing it incorrectly…………..

    Do we still need the actual award letter before we add the tax credit as income?

    has this changed, and what if they never bring in their letter and you can confirm thru a telephone check?

    just having a little forgetfull moment and would be grateful for any advice 😆

    #1067
    Derrick
    Participant

    Award notifications were required before you could add tax credits to a claim, where the claimant had received an interim payment.

    The handbook also states you need to calculate the number of days between the date of notification and the end of the award.

    However you should be able to (in theory) obtain the above information from the helpline.

    I think it will depend on your local office policy on whether you require notifications or not, as by now some of the claimants will have lost/destroyed the original notifications.

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