Terms & Conditions

[swatts]

Is anyone else aware that TC are unable to issue award letters when they have changed the award?
A colleague telephoned them yesterday to check an award and was told that this had been the situation for the last few months and was likely to carry on.
Luckily, the information that TC supplied over the phone corresponded with credits into this claimant’s bank account.
What is everyone else doing? I haven’t been able to find a circular or bulletin about this!

[Graham Keys]

I came across this in the middle of July when our customers came in to complain that they couldn’t give us the Tax Credit letters we were asking for.

The helpline said there was some kind of system fault affecting changes in circs and had no idea what was wrong and when it would be fixed. They didn’t seem bothered about it because the customer was still getting their money… 🙄

I’ve not seen anything official telling us about that, we just passed the word around the staff to be aware and to contact the Inland Revenue by email for the info.

[Author]

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