Terms & Conditions

[Anonymous]

Hi,

We have just rang the helpline as we had received notification letters that showed a predictable change. The change was a child reaching 1 year old in June so the baby element of the CTC would stop. We asked for the details of the first and 2nd payment period (i.e. dates and amount) and were told that they could not provide this information – all they could tell us was the date of the last payment for the first period -this gave no more information that is on the notification letter. We have rang previously and been given the information we require – this particular claim was one paid weekly (don’t know if this is significant) and the operator did say there was another screen but she could not access it. We managed to work amounts out ourselves and i have started to wonder if it’s really worth wasting time trying to get through to the helpline. I would be interested to know if anyone else has had the same problem.

Thanks.

[Anonymous]

I have had this problem a number of times as well. The information we require, I have been told, is on the “family details screen”. The problem with this is that if the Inland Revenue are having “computer problems” this is the first screen they lose, or if they try to access it their screen freezes.

No magic answer, unfortunately!

[Author]

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