Is anybody aware of a Tax Credit pilot scheme which is currently operating?
A customer came in today advising that she was one of 2000 cases in the UK who are part of the new tax credits pilot scheme. Apparently the scheme is running for a year & is targeting customers who have child care payments that fluctuate.
The customer is allocated a unique 8 digit number which they are asked to enter when they phone the tax credits office.
There is a new designated number they use which is 0800 030 4422. The customer is asked to phone the number every month to advise how much their child care payments were last month. Their tax credits are then adjusted accordingly.
The customer does not receive a notification letter, it is all done by phone with no need for proof from the customer.
If we check CIS, the regular figures do not show any additional amount the customer may be getting towards child care costs.
If we ring HM Rev and Customs, they cannot see whether the customer is part of the new pilot scheme.
There will be very little evidence of the payments being made, unless the authority is notified by the claimant.
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