Tax Credit scans

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    junderwo
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    The way we have been dealing with the scans is by writing to the claimant for their finalised award if it is not already on file i.e. the award coded TC602(A). This appeared to be getting the correct response but recently claimants have been informing us they do not have a finalised award – TC602(A).

    I feel we may be asking the wrong question but can find nobody at Tax Credits who can help – surprise, surprise! If a claimant appears on the scan does anybody know what type of award letter we should be asking for?

    Cheers

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