Telephone and Email COC

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  • #38067
    GStewart
    Participant

    Can anyone give me an indication of how an authority would go about looking at changing procedures to allow for COC to be taken by telephone and by email?

    Is this something we can simply do or does this need DWP/Chief Executive approval and ratification?

    #107189
    Kevin D
    Participant

    HBR 88 effectively allows LAs to accept notification of changes by any means.

    In my view, HBR 88 effectively renders HBR 88ZA to be fairly pointless, but some LAs disagree. If your LA takes the view that HBR 88ZA does still have a purpose where notification of changes in circs is at issue, that needs to be considered in conjunction with Schedule 11 (working age). Schedule 11 sets out the requirements for electronic communication(s ) to be of legal effect.

    On a purely personal note, I happen to think HBR 88ZA and Schedule 11 could quite properly be rescinded entirely. They are unnecessary nonsense and would have no detrimental effect on benefits admin.

    #63359
    Anonymous
    Guest

    Some relevant circulars to refer to are A18/2006, A11/2009 and A19/2010

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