Telephoning Tax Credits and the 30hr Element

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    We sometimes phone Tax Credits, and we’ve noticed theyve suddenly started refusing to confrim if awards include a 30hr element or not. We havent been told of anything officially to advise of this change?

    Just wondered if anyone else had encountered this and managed to ‘solve’ it?

    Unfortunately its not a one off incident!


    We have had the same problem with getting Tax Credit information for previous periods recently – when we made an enquiry by telephone we were told that (re. data protection issues) there is now a specially designated arrangement and helpline number for these enquiries – which has been made available for Benefit Managers only – does anyone know where I can get details of this?

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