Terms & Conditions

[Anonymous]

Claimant is in receipt of Guarantee Credit. He notifies us, but not the Pension Service, that he has started receiving an occupational pension. I ring the Pension Serrvice to see if they have this info – they don’t – so they will contact the clmt to get details etc and see if it affects his GC.

In the meantime do I :

a) suspend his claim until I hear about his Pension Credit entitlement and make the change from Monday after circumstances changed [b:c23aad2f9f]OR[/b:c23aad2f9f] Monday after notified, or…
b) leave claim running until I hear from P/Service and then make the change from Monday after circumstances changed [b:c23aad2f9f]OR[/b:c23aad2f9f] Monday after notified.

I have this idea that unless we hear from the Pension Service we don’t do anything, but when we do hear, we then make any changes depending on whether the change is due to clmt error or Pension Service error.

Any help gratefully received…..

[Anonymous]

As I have it we do nothing until we hear back from Pension Service.

Indeed in my experience, and others, you may never hear back! despite your apparent reminders, diary dates etc. We have not got to the end of Aip yet etc.

If or when Pension Service do end/change award you are unlikely to have an o/p at your end to worry about (unless you delay actioning an etd).

This still takes a bit of getting used to if you have been around Hb awhile.

[Anonymous]

Thanks Masked Assessor for your reply…much as I suspected….we should wait until we hear back from Pension Service and then action change from when we are notified regardless of when change actually happens. As you say, it does take bit if getting used to….!!

[Author]

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