Underlying Entitlement

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    Helen43
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    Hi, We have a claim where the claimant resides in a caravan park and they have to vacate for two months every year. we have now found a claim where we were not notified that the claimant vacated at the relevant time and therefore hadnt cancelled the claim. We now need to cancel the claim and they would need a new application in order to award ctb from the date they had moved back in. The problem is it is too late to backdate the claim to the date they moved back in as over 52 weeks have passed – my question is – can we award underlying entitlement from the date they move back in until the date it can be backdated to?

    Thanks

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