Using One off Deductions and Clawback at same time

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  • #38306
    GHE
    Participant

    If there is an outstanding invoice to a landlord and an outstanding invoice to the claimant, and both a clawback is input and a one off deduction is input, Academy either seems to ignore both or only take one. Is this others experience?

    #108086
    Andy Thurman
    Keymaster

    Hi Emma,

    If it’s a landlord invoice then deductions (clawback) should not be set – they are used for claimant debt only.

    Regards,
    Andy

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