Vanguard method – Lean thinking

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  • #21394
    Ashok
    Participant

    Hi,
    Has anyone used Vanguard’s Lean and System Thinking approach. I am particularly interested in how this has affected/ changed the way you work in Benefits or any other similar work area.

    look forward to hearing from you.

    Regards,
    Ashok

    Ashok.nayee@crawley.gov.uk

    #5167
    jmembery
    Participant

    Not used here but I understand they have been used in Revs and Bens in
    Swale, London Boroughs of Newham, Waltham Forest, Shepway and Lewes, Milton Keynes & Wycombe. Perhaps you can contact them.

    Jeff

    #123544
    garethbannister
    Participant

    Hi

    We are currently in the middle of a systems thinking intervention using the vanguard method. I see it as simply a methodology that allows us to take a step back and have an objective look at what we are here to acheive and how we go about achieving it.

    It has definitely helped us to identify waste in our processes and what we can do to eliminate ‘failure’ demand, e.g. people ringing up becasue they don’t understand NOD letters. The hardest thing is ensuring that you change the culture of your organisation permanently into one where systems thinking is the norm.

    :star:

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