Very Silly Question – But i’m new(ish) to Northgate!

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  • #39461
    Anonymous
    Guest

    Hi there,
    Can any one tell me if the ‘request reprint’ function in the correspondence sub tab actually reprints a physical letter to the customer or only presents me with a screen copy of that letter for my view?

    Thanks in advance everyone.

    #112231
    Anonymous
    Guest

    It reprints it next time the batch job is run

    #112235
    darren_w
    Participant

    In addition, if after ‘request reprint’ you select the option marked ‘run letters’ you will be presented with a screen copy in the output browser and a physical copy will not be produced and sent to the customer.

    #112236
    Anonymous
    Guest

    excellent. Thanks. Was worried we were producing letters left, right and centre!

    Thanks again.

    #112239
    Anonymous
    Guest

    Sorry, me again…I’m just testing this out now, and if I only request reprint and don’t proceed to ‘run letters’I don’t get any ‘history’, but if I ‘run letters’, I get a an ‘issued’ date of today’s date! Which makes it look like those letters have been issued. Am I missing something? :~

    Any more help would be good
    Thanks

    #112240
    darren_w
    Participant

    if you select ‘request reprint’ but NOT ‘Run letters’ you should get the ‘history’ the following day after the batch job has run (CLM349 i think?) and the letter is actually run off system.

    I believe that the the issued date is populated when the letter is actually produced, i.e. after clicking on “run letters” or after the batch job has run.

    Hope this helps

    #112242
    Anonymous
    Guest

    Yes you’re very helpful.

    So ‘Run Letters’ definately doesn’t produce a real print to the customer? But if left at request reprint it will produce overnight on the CLM349 job??

    When I click ‘run letters’ does that have an adverse effect on system speed etc? Just thinking if I have several users requesting reprints etc, are we likely to crash!??

    #112246
    Anonymous
    Guest

    If you select “run letters” the letter HAS been issued. You have just chosen not to print it. You could print it as well if you wanted to (provided your system has been set up to allow you to do that), but that is not the same process as doing a screen print. All letters will be produced and then printed via a particular job. If they’re run in batch mode the user doesn’t see any of this and the whole file goes to a printer. By clicking “run letters” you are starting the job “on line” but not following the print process through. The system, however, sees the letter as having been produced. Hope that helps

    #112247
    darren_w
    Participant

    Yes, Yes, Probably not, No.

    To expand:

    After clicking on ‘request reprint’ the ‘prod’ status of the letter will change from Yes to No and will be picked up for printing overnight. If before this you click ‘run letters’ the status changes back to Yes it will not be printed overnight.

    You shouldn’t run into problems with system speed etc as you should never have more than a few users (if any) running letters at any time and I don’t think it’s a particularly resource-hungry job.

    Something to be aware of, the letters are not actually stored on Northgate after being run, when you select ‘run letters’ or when the batch job runs the letter it is recreated based on the claim infromation held be Northgate for the period in question; this can lead to a letter showing a different contact address than that which was originally on the letter issued to the customer. We keep backups of daily letter files for our appeals team so they can see exactly what information was on the letter when it was issued if they need to.

    #112248
    Anonymous
    Guest

    Ok, I think I’ve got it. 🙂 Our files are extracted from Northgate every evening and sent to a central print facility offsite. If I’ve sort of ‘cheated’ the process by selecting ‘run letters’ and brought the copy of the letter back round to myself to view, then this letters doesn’t then get printed and posted. I understand that the system thinks I’ve re printed as it doesn’t know the difference between paper and screen view..is that right?

    The reason i’m looking at this, is beacuse we don’t have a facility to ‘import’ copy letters into our document managment system, so the only way for our processors to view is via the correspondence sub tab. So, I don’t want staff to be inadvertantly producing letter after letter and them all winging their way to print! :O

    However, my staff do need to know how to request a real reprint if they need to. I have been reading the Northgate letters guide, but it’s not too clear.

    #112251
    Anonymous
    Guest

    Thanks Darren for the heads up on the reprint…I sort of got that gist from the letters guide, we are storing the real letters in PDF format on another system (thank goodness) But reprints from there are not an option. But useful for appeal etc. 🙂

    #112267
    Anonymous
    Guest

    To give you confidence, if you go to the ‘Jobs’ tab in Northgate then the ‘Folders’ sub tab you will get a list of Folders. If you click on the ‘ORBBILL’ link (this is where all of your letter output will go) in the ‘Folder’ column you can then search for the letters text/pdf file and log file. Do this by clicking on ‘Open Query’ in the top right of the screen and typing NBNLF% in the File Name box. Click on ‘Go’ and this will return all of your letter files. Then click on the filename which will be NBNLFnnnnn.LOG (look for the one that ran out of hours) and this will give a list of all letters produced (by the overnight CLM349 job) by claim so you can search for any known claim numbers here to confirm that those you didn’t want produced aren’t produced. There is also a list of totals by letter type at the bottom of the file. If this is a bit confusing let me know and I’ll knock up a quick guidance note.

    Also with regard to darren_w comments re system speed when users are reprinting and running letters, the amount of on-line jobs that the users run is controlled by how many jobs are allowed to run against the immediate queue at any one time. To find this out go to the System tab, then click on the + sign next to Common in the Set-up areas region (left hand side), then click on Jobs. On the right hand side in the Setup Pages for Jobs region click on Batch Queues. This will open the list of queues that you have on your system. One of the queues will be call FSW_I_QUEUE and this is the queue that the on-line jobs will run on. This is defaulted to ‘3’. I have changed mine to 10 to cope with ATLAS. Again if you need a word doc explaining what I mean let me know and send your email address.

    Andy

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