As a benefit processor, I continually gurn about things in my workload that isn’t to do with the actual processing of benefit. Although the calculation of PIs is top of my list (by a mile), checklists come a close second. At out last BFI visit they advised:
[quote:d9014ad828]3.13 From our sampling, we found that the means of verifying identity and National Insurance numbers was recorded on the Benefits IT system in all appropriate cases, but that the evidence used to verify other components such as income, capital and liability to pay rent was not recorded. The council did use a manual checklist for staff to confirm that these components were verified and that crosschecks were conducted, but this did not record the means of verification or crosschecking.[/quote:d9014ad828]
Oh good, now we will have to tick [i:d9014ad828]what[/i:d9014ad828] we use for verification….